How NewShip handles your information.

Depending on how you interact with us, we may collect:

• Name, business name, phone number, email address, and any other contact details you send us.
• Project information, messages, files, feedback, and other details you choose to share with us.
• Technical data such as your IP address, browser type, device information, and basic usage data when you browse the site.
• Billing and transaction information needed to quote, invoice, and manage payments. We do not process card details directly on this website.

We collect information directly from you when you contact us on WhatsApp, ask for a quote, sign up for a service, send us files, or otherwise communicate with us.

We may also collect limited technical information automatically through normal website operation, such as server logs, browser requests, and requests made to third-party services that power parts of the site.

We use personal information to:

• Respond to enquiries and communicate with you.
• Prepare proposals, quotes, invoices, and project plans.
• Deliver websites, landing pages, redesigns, apps, hosting, and related support.
• Improve our website, service quality, security, and internal operations.
• Comply with legal obligations, resolve disputes, and enforce our agreements.

Where applicable, we process information because it is necessary to respond to your request, perform our services, run our business responsibly, comply with the law, or because you have chosen to give us the information.

We do not sell your personal information.

We may share information with trusted service providers only where reasonably necessary to run our business or deliver services to you, for example hosting providers, communication platforms, payment providers, software tools, or technical contractors working under confidentiality obligations.

We may also disclose information if required by law, to protect our rights, to investigate fraud or abuse, or as part of a business restructuring or sale.

Some of the tools we use may store or process information outside South Africa. Where this happens, we take reasonable steps to ensure that the information receives a level of protection consistent with applicable law and our contractual obligations.

Our site may use cookies or similar technologies for functionality, security, and performance. Some third-party services we load may also place or read their own cookies, subject to their own policies.

We also load some third-party resources, such as fonts, icon libraries, and content delivery network files. Those providers may receive technical information such as your IP address when your browser requests their files.

You can usually control cookies through your browser settings, although disabling certain cookies may affect how the site works.

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, alteration, or disclosure.

No system is perfectly secure, so we cannot guarantee absolute security. We keep personal information only for as long as reasonably necessary for the purpose it was collected, for ongoing client support, for internal recordkeeping, or to comply with legal, tax, accounting, or dispute-resolution obligations.

Subject to applicable law, you may have the right to request access to personal information we hold about you, ask us to correct it, request deletion where appropriate, or object to certain processing.

You may also have the right to lodge a complaint with the South African Information Regulator if you believe your personal information has been handled unlawfully.

Our website and services are not intended for children. We do not knowingly collect personal information from children without appropriate lawful authority.

We may update this Privacy Policy from time to time. If we make material changes, we will update the date at the top of this page and post the revised version here.